Motozupply offers free express shipping on all orders over 50 euros when in stock. Please refer to the shipping times below for your destination.
If a product is not available at our warehouse for express shipping, it can be ordered directly on backorder from our factory.
COUNTRY & DELIVERY TIME
Netherlands: 1 day (Next day delivery if ordered before 10 PM)
Germany, Belgium: 1-2 business days
Rest of EU: 2-5 business days
United Kingdom: 4-8 business days
USA: 4-8 business days
Norway, Switzerland: 4-12 business days
Back-order (EU): 4-12 business days
Back-order (Worldwide): 4-15 business days
If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note that during high volume sale periods or new range releases, there may be minor delays - we appreciate your patience during this time! Once shipped, you will receive an email with tracking information to follow your order to its destination. Please note that there is no dispatch on weekends or public holidays.
APPREL ITEMS SHIPPED SEPARATELY
we take pride in offering a wide selection of unique apparel designs that are not available anywhere else. We understand how important it is for our customers to receive their orders in a timely and efficient manner.
Each of our apparel items is carefully crafted and printed with precision to ensure the highest quality. Due to the nature of our products, each item is made to order and is shipped separately to ensure the highest quality.
We work tirelessly to ensure that each and every order is shipped within 2 to 5 business days. Please keep in mind that delivery times may vary depending on your location.
We know that waiting for your order can be frustrating, but we promise it will be worth the wait. Our apparel is made with the highest quality materials and printing techniques to ensure that you receive a product that you will love for years to come.
CARRIERSThe carrier that will deliver your package will depend on your local post carrier in your country, or it will be stated at the shipping method. Some of the carriers we use include: PostNL - DHL - FedEx - DPD - UPS
RETURNS Motozupply accepts returns on all products for any reason, as long as the item and packaging are returned in perfect condition. If you want to know more about our return policy, please check our "Returns" page or contact us at firstname.lastname@example.org. We will handle your return.
TAXES & DUTIESCustomers are responsible for all applicable import duties and fees. All orders are shipped DDU, "duties and taxes unpaid,". We do not collect VAT, duties, and/or taxes, and we cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case, the fees are paid to the local carrier. Motozupply does not collect fees and has no control over what local governments charge.
OWNERSHIP AND RISKTo ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at email@example.com. Any delivery date or time specified by us is a best estimate only, and Motozupply will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Motozupply does not take responsibility for lost or damaged items during transit. In the unlikely event that your order is not received within the expected delivery time frame, please leave us a message and we will get back to you.